Customer Care
We accept all VISA, MasterCard, American Express and Discover credit cards. Paying online with a credit card is easy and safe. Our secure server encrypts all submitted information. Just enter your credit card information during Checkout. For your security, your billing name and address must match that of the credit card used for payment. If the information provided does not match, your order may be delayed in processing. We reserve the right to cancel any order that does not match these criteria.
We accept the PayPal pay method for purchases made within Official Painted Ponies Store. Once you select the PayPal payment method, you will be asked to log into your PayPal account to complete the transaction. If you do not already have a PayPal account, you may set one up during the checkout process.
Checks and money orders are also accepted. Please send us a note and mail your request together with your payment (Please include the appropriate sales tax for CA, CT and IL delivery addresses) to:
The Official Painted Ponies Store
20 Constitution Blvd. South
Shelton, CT 06484
All personal checks will be held for 7 business days to clear with the bank before the order is released for shipment.
The Trail of Painted Ponies donates a percentage of the proceeds from each order to organizations that support the arts, education, animals and the environment.
